We follow strict development guidelines and quality standards and we fully stand behind our products. If you ever do have and issue with your unit we will resolve it quickly with our unbeatable customer service. We offer a 1 year extensive warranty on every LED grow lights we carry. Buy with confidence, buy HILLPOW.
If the LED grow lights has been tampered with or it is found that the damage is caused by the customer, there will be a repair fee associated with the return of your product. If the warranty seal is broken without our consent, your warranty becomes null and void. If damage has been caused by abnormal use, neglect (such as dripping water), wrong input voltage, dropping or breaking the LED grow lights, etc, the warranty is void. Warranty coverage is ultimately left to the discretion of HILLPOW. We reserve the right to refuse warranty repair or replacement service to anyone.
In the event that the new replacement part does not correct the problem, or there is a more complex problem, the LED grow lights will be replaced. As for the replacement, we will send you a return label and RMA to ship the defective product back, and after it has been received we will send out a new replacement unit to you. The defective unit must be returned in its original packaging and box. If any part is missing or damaged, the sender will be charged additional fees for those parts or blemishes.
Shipping Damage On Arrival
Before you sign for your package, you need to verify that the LED grow lights is in good condition. If the LED grow lights was damaged in shipping, you need to help us by filing a claim of negligence against the shipping company and get it returned to us by refusing to sign for the LED grow lights. Once we get the damaged LED grow lights, we will reship a new unit to you. If it is only a small problem, you can sign it, and we will give you some refund 10~20 USD or we can give you some discount (5%~10%) on your next order.
Specifics of warranty procedures
We are only responsible for problems that arise through no fault on your part. If any problem should arise, please email us or call us first. We will provide you with instructions on how to proceed. Please do not open the LED grow lights without our permission. Because we are in China, our service would be different from your local service shop. Please take note of that.
World Wide Service Centers:
If you have any issues with your product simply email us service@HILLPOW.com. We will respond within 24 Business hours.